We at Robin AI take security very seriously, and require all users to use two-factor authentication. Two-factor authentication is an extra layer of security that helps prevent intruders from gaining access to your Robin AI account if they get a hold of your password. This is because we also require a secondary authorisation code during login that you can only get from a mobile phone that you have set up for your account.
We use a third party authentication app (as opposed to SMS) as our preferred two-factor authentication solution. You will need to install an authenticator app on your phone, if you do not already have one. We recommend using Google Authenticator (Download the app here for Android and Apple).
You will need to set up two-factor authentication for your account the first time you log in, and continue to use your authenticator app to generate an authorisation code each time you log in.
Sorry, there is no way to turn off two-factor authentication for your account.
For security reasons, you should never share an account with anyone else. Please note that Robin AI’s two-factor authentication policy makes sharing accounts impossible.
